TERMS AND CONDITIONS

MOST IMPORTANTLY!! : Pls enjoy what you ordered!! We really put a lot of effort & love in making it :

Other Terms and Conditions

By accessing or using our website or services, you agree to be bound by these Terms

User Conduct and Rules:

The content on our website, including text, graphics, images, logos, and trademarks, is protected by intellectual property laws and is the property of Brwn Cafe You may not reproduce, distribute, modify, or use any content from our website without our prior written consent

We are committed to protecting your & everyone else’s privacy. Any unauthorized attempts to access or exploit our website's data will be strictly prohibited.

Products & Services:

Prices for our products are subject to change without notice.

Every food item is made by hand, and there is bound to be some variation between two pieces / what is shown on the website.

All products or product pricing are subject to change / discontinuation at any time without notice.

We can change the Offers & Discounts on our website, without any prior notice.

Order processing Time & Delivery:

The processing time may vary. We will make every effort to despatch your orders promptly.

The delivery time may vary due to factors beyond our control

Pls ensure someone is there to receive the package during the expected delivery timeframe. Else, the delivery agent will bring the package back to our premises, and it will solely be your responsibility to have it collected. Under no condition will we be held responsible for the temperature of the food or the quality if so impacted or any damage to packaging during this extended handling period.

Damaged or Misplaced Orders:

If you receive a package that appears to be damaged, please notify the delivery partner & us immediately. We will work with the delivery partner to resolve the issue and, if applicable, arrange for a replacement of the order.

In the event that your order is misplaced during delivery please notify us immediately. We will initiate an investigation with our delivery partner to locate the package. If it is determined to be lost, we will work with you to provide a replacement / refund depending on product availability, your preference and validity.

Order Modification, Order Cancellation, Order Issue & Refund Policy

An order once placed on the website, cannot be edited. You can contact us on the numbers provided and we will try our best to accommodate changes if possible. Any resulting change in the billing amount, will have to be paid before we incorporate the change in the order preparation.

Any cancellation request received on our provided contact numbers within 5 mins of order confirmation will be accepted. No order cancellation request after this mentioned time frame will be accommodated. For any order cancelled thus, a refund will be initiated as soon as the cancellation is accepted, and should reflect in your account in 2-3 working days. This process can take longer, due to issues / delays at bank’s ends.

In the event of unforeseen circumstances, such as extreme weather conditions, natural disasters, or other force majeure events, we reserve the right to cancel or modify an order, even after it has been confirmed, without prior notice. In such cases, we will make every effort to notify you and provide alternate options or a refund if applicable

If there is an issue such as incorrect items, missing items, or quality concerns, please contact us immediately. We will investigate the matter and, if necessary & thought relevant, provide a replacement, refund, or store credit based on the specific circumstances and at our discretion.

Limitation of Liability:

To the fullest extent permitted by law, Brwn Cafe and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services, even if advised of the possibility of such damages.

Changes to the Terms:

We reserve the right to modify or update these Terms at any time without prior notice, and these will be effective immediately upon posting.

Contact Us:

If you have any questions or concerns regarding these Terms, please contact us at team@brwncafe.in

Refund & Cancellation Policy

At Brwn Cafe, we strive to provide the best dining and delivery experience to our customers. If you are not completely satisfied with your order, please review our refund and cancellation terms below.

1. Order Cancellation

Orders once confirmed cannot be cancelled.

In rare cases of system failure or payment errors, we may allow cancellation after confirmation.

You must contact us within 15 minutes of placing the order for any possible cancellation.

2. Refund Eligibility

Refunds are issued in the following scenarios:

• You received a completely wrong item.
• Your order was not delivered due to an issue on our end.
• The food received was spoiled, damaged, or inedible.

3. Non-Refundable Cases

We do not offer refunds in the following cases:

• If you simply did not like the taste or changed your mind after placing the order.
• If the delivery was delayed due to factors beyond our control (e.g., traffic, weather).
• If the customer provided an incorrect address or was not available to receive the order.

4. Refund Process

To initiate a refund request, please email us at team@brwncafe.in or call +91 757404040 1 within 2 hours of receiving your order. You must provide:

• A clear photo of the item (if applicable)
• Order number
• Description of the issue

Refunds will be processed within 7–10 working days after verification. Depending on your payment method, it may take additional days for the refund to reflect in your account.

5. Mode of Refund

All refunds will be issued via the same mode of payment used during the transaction. No cash refunds are provided.

Shipping / Delivery Policy

BRWN a cafe nestled in the heart of Surat, Gujarat. Unvind, a place where the atmosphere is carefully crafted to provide the right backdrop for unwinding your way.

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Shipping / Delivery Policy

Shipping / Delivery Policy

2.1 Delivery Areas

We deliver food only within the serviceable locations mentioned on our website.

2.2 Delivery Time

Average delivery time is [30–90 minutes], depending on the order size and customer location. Unexpected delays (traffic, weather, festival rush) may occur.

2.3 Delivery Charges

Delivery charges, if any, will be shown at checkout before confirming the order.

2.4 Proof of Delivery

Customers may be required to provide an OTP or signature at the time of delivery.